Information we collect
We collect information you give us directly, such as your name, email address, job title, company, and the details you share when you contact us, request a quote or subscribe to updates.
We also collect limited technical information automatically, including your IP address, browser type, device information and the pages you visit, to keep the site secure and understand how it is used.
How we use your information
We use your information to respond to enquiries, prepare quotes, deliver and administer our services, manage our relationship with you, send updates you have asked for, and meet our legal and security obligations.
Legal basis for processing
Where the GDPR applies, we process personal information on the basis of contract performance, legitimate interests (for example, running our business and responding to enquiries), consent where required, and legal obligation.
Information we handle for clients
When we run operations for a client, such as answering their customers or processing their documents, we act on that client’s instructions as a processor. That client’s own privacy notice governs the information, and our written agreement with them sets out how we protect it.
Sharing your information
We do not sell personal information. We share it only with service providers who support our business, such as hosting, email and analytics providers, under appropriate contracts, or where the law requires us to.
Retention
We keep personal information only for as long as needed for the purposes set out in this policy, or as required by law, and then delete or anonymise it.
Security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Cookies and analytics
Our website may use cookies and similar technologies to remember your language and measure site usage. Where required, we ask for your consent before setting non-essential cookies. You can control cookies in your browser settings at any time.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent at any time. You may also complain to your local data protection authority.
International transfers
Where personal information is transferred outside your region, we take steps consistent with this policy to ensure it is protected to a comparable standard.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated. Where changes are significant, we will tell you where appropriate.
Contact
If you have any questions about this policy or wish to exercise your rights, contact us at business@solyxen.com.
Questions about your data, or want to exercise your rights? Write to us.
Write to us