Solyxen
Weekly report
Tasks completed1,486
Finished on time98%
Quality score99.2%
Software updates released3
Next week
Add online payments to the booking page and train two new support staff.
Prepared by your account manager
We build it.We run it.
Business operations and the software behind them, from one team.
Our trained staff run your support, back office, finance and data every day.
Our services
Hire us for software, for operations, or for both. Many clients start with one and add the other once they see the results.
Software we build
When you need a new system, or a better one.
- 01
Websites and online stores
Professional websites and shops that bring in customers, take orders and accept payments.
- 02
Business and mobile apps
Apps for your customers or your staff, on phones, tablets and computers.
- 03
Customer and sales systems (CRM)
One place for your customers, sales and follow-ups, connected to the tools you already use.
- 04
Automation and AI assistants
Software that takes over repetitive tasks, such as sorting emails, filling in forms and answering common questions.
- 05
Hosting and maintenance
We host, secure and look after your systems, so they stay fast, safe and online.
Work we run for you
When your team needs more hands, longer hours or lower costs.
- 01
Customer support
Email, chat and phone support in your company’s name and tone, during the hours your customers need.
- 02
Back office and data entry
Orders, documents, records and data entry, processed accurately and on time.
- 03
Finance and accounting support
Invoices, payments, reconciliations and bookkeeping support for your finance team.
- 04
Data management and research
Clean, organised, up-to-date data: customer lists, product catalogues, research and reports.
- 05
Virtual assistants
Dedicated assistants for scheduling, inbox management, research and day-to-day admin.
- 06
Healthcare administration
Provider credentialing, license checks and insurance paperwork for healthcare companies.
Why Solyxen
What makes us different
- 01
One partner for software and operations
Most companies hire one firm to build their systems and another to run the work. We do both, so nothing gets lost between two vendors.
- 02
The people who build it, support it
The team that builds your system stays with it, fixes problems quickly and trains the staff who use it every day.
- 03
You always know where things stand
A weekly report, a named manager and direct access to the team. You always know what you are paying for.
- 04
Start small, grow when ready
Begin with one project or a small team. Add people and services as the work proves itself.
How we help businesses
Companies in the United States, Europe and Canada work with us to get more done without growing their payroll.
Lower operating costs
Skilled work at Indian rates, with no hiring, office or equipment costs on your side.
Longer service hours
Our time zone lets us cover your evenings and nights, so your customers get answers sooner.
Backlogs cleared
Extra trained hands for the work that keeps piling up: tickets, orders, documents and data.
Faster launches
New websites, apps and internal tools delivered in weeks, not quarters.
More time for your staff
Your own team stops doing repetitive tasks and focuses on customers and growth.
Less risk
Signed agreements, clear service levels and strict data protection from day one.
Top quality at a lower cost
A team in India costs far less than hiring locally in the United States, Germany or Canada. The quality stays the same: every task is checked and every week is reported.
| What it takes | Hiring in-house | With Solyxen |
|---|---|---|
| Finding and hiring people | Your cost and your time | Included |
| Training | Your cost and your time | Included |
| Office, laptops and software | Your cost | Included |
| Managing the team day to day | Your managers | Our managers |
| Covering leave and absences | You arrange cover | Included |
| Weekly progress report | Rarely | Every Friday |
Pay a monthly price per team member, or a fixed price per project. Quality and turnaround targets are written into your agreement.
Your data is safe with us
We treat your data as if it were our own. Protection starts with our people and covers every laptop, network and system we use.
People
- Every employee signs a non-disclosure agreement (NDA)
- Confidentiality is written into every employment contract
- Regular data privacy and security training
Laptops
- Company-managed laptops, limited to approved software
- Data loss prevention (DLP) blocks copying, USB drives and unapproved uploads
- Operating system and application security updates installed promptly
Network
- Secured, encrypted office Wi-Fi
- All traffic runs through Cloudflare’s secure tunnel
- Your systems can only be reached from approved IP addresses
Office
- Controlled entry to our office
- Your work stays in our office, never on personal devices
Systems
- Private, isolated cloud networks (secure VPC)
- Encrypted databases with strict access control
- Activity logs and audit reports available to you
Privacy held to the strictest standard
We base how we handle data on Europe’s rules, led by Germany’s, which are among the toughest anywhere. Every client gets that standard by default, wherever they are. On top of it we follow the law of your own country, so your customers’ data is handled the way your regulator expects, and you don’t have to explain the rules to us.
- European UnionGDPRData used only for the agreed purpose, kept only as long as needed, deleted on request
- GermanyBDSGGermany’s extra rules on top of GDPR, including for employee data
- United KingdomUK GDPRFor your UK customers’ data, together with the Data Protection Act 2018
- United StatesHIPAA · CCPAPatient health information protected, and California consumers’ right to see and delete their data
- CanadaPIPEDAIncluding Quebec’s Law 25 rules on consent and reporting data breaches
- IndiaDPDP ActIndia’s data protection law, which covers our own office
Formal security certification is in progress.
Every engagement is covered by signed agreements
- Non-disclosure agreement (NDA)Signed before you share anything with us.
- Master service agreementScope, responsibilities, pricing and who owns the work.
- Data processing agreementHow we handle personal data on your behalf, as GDPR requires.
- Standard contractual clausesThe EU-approved terms for transferring personal data to India.
- Service level agreementResponse times, turnaround and quality targets you can hold us to.
- Business associate agreementFor US healthcare clients, as HIPAA requires.
Results you can see, every week
Every Friday you receive one clear report: what we finished, what is in progress and what comes next. A named account manager answers your questions.
- A report every Friday, in plain language
- One named account manager
- Clear monthly invoices with no hidden costs
- Full ownership of the software we build for you
Industries we work with
- HealthcarePatient portals, booking, insurance checks and credentialing.
- Finance and fintechCustomer onboarding, document checks and reconciliations.
- E-commerceOnline stores, order support, returns and product catalogues.
- Software companiesProduct development, customer support and onboarding.
- RetailLoyalty apps, customer care and supplier paperwork.
- ConstructionSite reporting apps, subcontractor paperwork and timesheets.
- Oil and gasField data apps, document control and invoice processing.
- EducationAdmissions portals, student records and fee follow-up.
Our team in Hyderabad
Our office is in Hyderabad, India, one of the country’s largest technology hubs. Everyone on your account works from our secured office, on company equipment.
- team, sized to your project
- Any size
- to add new people to your account
- 2 weeks
- of our staff sign an NDA
- 100%
- secured, in Hyderabad, India
- 1 office
Scale up or down as your work changes
Need two more people next month, or ten for a busy season? We add trained staff to your account within two weeks, and scale back when the work slows down. You only pay for the team you need.
Skilled, trained professionals
Before anyone works on your account, they are trained in:
- Your work, your processes and your tools
- Professional ethics and confidentiality
- Data privacy and security
- Communication and business culture for international clients
Tell us whatyou need.
Choose the services, add a line about your business and send it. We reply within one working day with questions, a suggested team and a price range.
No commitment until you approve the plan.